Privacy Policy
The short version: we collect what the trial needs and nothing more, your card never touches our servers, your photos aren't kept unless you save them, and nothing is ever sold or used to train AI. The details:
What we collect
Account data: your email address and a hashed password (or your Google account identity if you sign in with Google).
Trial data you enter: your dog's profile, meals, treats, symptoms, notes, and photos you choose to save to the log.
Payment data: handled entirely by Stripe, our payment provider. We never see or store your card number — we only receive confirmation that a purchase happened.
Basic technical data: IP-based rate-limiting counters that protect the AI endpoints from abuse. We don't run advertising trackers.
Anonymous usage analytics: we record which pages are viewed, the referring site, approximate country, and device type using a random anonymous identifier stored in your browser. This uses no cookies, contains no personal data, and is never linked to your account.
How the AI uses your data
When you use an AI feature, the text and photo you submit are sent securely to our AI provider (OpenRouter) to generate the answer. We request providers that do not train on your inputs.
Flare-up photos are analysed and discarded — they're only kept if you save them to your trial log.
Where your data lives
Your account and trial data are stored with Supabase (our database provider) with access controls so only your account can read your records. Transactional emails (confirmations, password resets) are sent through our email provider.
What we never do
We never sell your data. We never use your dog's health data for advertising. We never train AI models on your inputs. Buying the Pass never subscribes you to anything else.
Cookies & consent
We use essential cookies only to keep you logged in (authentication session).
We also use Google Analytics to understand how the site is used. Google Analytics sets cookies, so it only runs after you accept our cookie banner — if you reject it, or ignore it, those cookies are never set. Our own anonymous analytics (above) uses no cookies and runs regardless. No third-party advertising cookies.
Export & deletion
Your trial data is yours: you can export your log from the app, and your vet report is built to be taken elsewhere.
To delete your account and all its data, email [email protected] from your account email — we'll confirm and delete within 30 days.
Changes
If we change this policy in a meaningful way, we'll update this page and its effective date.
Contact
Privacy questions: [email protected]. See also our Terms of Service.